Work Experience

After swapping out a client's VPN client, all 13 VPN tunnels had to be rebuilt--and quickly.

Over the course of the weekend, I contacted every data partner to reestablish connectivity
Opened a bridge line with data partners and network engineers to rebuild tunnels, confirm connectivity, and certify data feeds

were active again

Because I was successful to reconnect all data feeds, on Monday, it was 'business as usual' for our client, a health insurer in NYC

In order to upgrade our client's software, we needed to upgrade their RHEL version from 6.x to 7.x

Planned, scoped, and priced out effort to upgrade 30+ multi-TB servers
Communicated with customer the need for the upgrade, expectations of downtime and implementation, and QA once the environments were back online
I designed a minimal downtime plan to route traffic to a high-availability server where data queues were held while the backend environment was upgraded; because of this, our data partners never lost connectivity
After a successful upgrade to RHEL 7.x, we were able to move forward with the software upgrade as planned

We had a client looking to migrate from their dysfunctional health information exchange to our product

Because this customer was working with a limited budget from their unsuccessful prior enterprise, we designed a custom rampup solution
Taking advantage of 'pay-as-you-go' pricing to determine as precisely as possible the onboarding of data vs resources used, rather than use a flat fee for the first three years of contracting; saved the customer money and got the deal signed
After the first year, we confirmed that my solution was adequate and pricing model worked

Shortcomings with Dynatrace and OpsRamp monitoring products established the need for a proprietary monitoring solution.

I led the development from the Support aspect, advising on which monitors were most important, the metrics to use, how often to alert, etc
Trained our team and end users on how the monitoring software worked and how to adjust parameters for client-specific needs
Carried out sales demos as need to illustrate the capabilities of the product

I transformed a high-turnover department into a stable team with emphasis on professional growth and training.

I employ a service leadership style, focusing on trust, communication, and growth
As a department, our retention rate improved dramatically, reducing company costs to onboarding and training new team members
Customers continued to renew services and new clients signed on for our services; our team was able to grow organically and happily